- Controller
- shippinglabels.uk
- Main uses
- Quotes, orders, support, site improvement and legal records.
- Contact
- hello@shippinglabels.uk
This Privacy Policy explains how shippinglabels.uk(“we”, “us”, “our”) handles personal data. It applies when you visit this website, message us, request a quote, place an order or otherwise use our services.
1. Who we are
The data controller is shippinglabels.uk. You can contact us about this policy or your personal data at hello@shippinglabels.uk.
2. What data we collect
- Contact data: your name, phone number, email address, WhatsApp handle and message content.
- Order data: shipment details you provide, such as service type, parcel weight, dimensions, destination, recipient/sender details and order history.
- Payment and transaction data: payment status, amount paid, order references and records needed for accounting. We do not intentionally collect full card details on this website.
- Website data: device, browser, approximate location, pages visited, referral source and cookie preferences.
- Marketing preference data: whether you have consented to optional cookies or marketing-related measurement.
3. How we use your data
| Purpose | Typical legal basis |
|---|---|
| Responding to enquiries, preparing quotes and supplying labels. | Contract or steps taken before entering into a contract. |
| Customer support, service updates and order communications. | Contract and legitimate interests. |
| Keeping tax, accounting, fraud prevention and business records. | Legal obligation and legitimate interests. |
| Understanding site performance and improving our website. | Consent for non-essential cookies, or legitimate interests where applicable. |
| Measuring campaigns and keeping promotions relevant. | Consent where required. |
- We do not sell your personal data.
- We only ask for information that is relevant to your enquiry, order or our legal obligations.
- If we want to use your data for a new purpose that is not compatible with this policy, we will update this policy and, where required, ask for consent first.
4. WhatsApp communications
Our primary contact channel is WhatsApp. When you message us, WhatsApp and Meta process your communications under their own terms and privacy notices. We use the information you share there to provide quotes, take orders, issue labels and support you.
5. Cookies and similar technologies
We use essential cookies to operate the site and remember your cookie choices. Optional cookies may help us understand how the site is used and measure campaigns. You can manage optional cookies through the cookie banner, the footer cookie settings link and your browser settings. See our Cookie Notice for details.
6. Sharing your data
We may share personal data only where needed, including with:
- Royal Mail and other couriers where necessary to create or support a shipment.
- WhatsApp/Meta where you contact us through WhatsApp or consent to relevant optional cookies.
- Hosting, website, analytics, security, payment and professional service providers.
- Regulators, law enforcement, tax authorities or other parties where the law requires it.
7. International transfers
Some providers may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as adequacy regulations, standard contractual clauses or equivalent protections offered by the provider.
8. Data retention
We keep personal data only for as long as needed for the purposes above. In practice this means:
- Enquiry and support messages are kept while needed to respond and manage the relationship.
- Order, payment and accounting records are usually kept for the period required for tax and business record purposes.
- Cookie preferences are stored until you change them, clear local storage or the consent record is refreshed.
- Analytics and campaign data may be aggregated or anonymised so it no longer identifies you.
9. Your rights
Depending on the circumstances, UK data protection law gives you rights to access, correct, erase, restrict or object to the use of your data, and to receive a copy of data you provided in a portable format. You can also withdraw consent where processing relies on consent.
To exercise a right, email hello@shippinglabels.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
10. Changes to this policy
We may update this policy from time to time. If a change is significant, we will take reasonable steps to bring it to your attention before the new use of data begins.
11. Contact
Questions about this policy or your data? Email hello@shippinglabels.uk or message us on WhatsApp.